Refund policy

RETURN AND REFUND POLICY

Last Updated: September 7, 2026

Thank you for shopping with Pax Cigar. We hope you are satisfied with your purchase. If you are not completely satisfied, please review the policy below for information about returns, refunds, exchanges, and damaged products.

RETURNS

All eligible returns must be requested within fourteen (14) days of the purchase date.

To qualify for a return, the item must:

  • Be in new and unused condition.
  • Be in its original packaging.
  • Have all original tags and labels attached, where applicable.
  • Include proof of purchase or order information.

Due to the nature of tobacco products, certain items may not be eligible for return, refund, or exchange. Pax Cigar will determine eligibility in accordance with applicable law and the circumstances of the order.

RETURN PROCESS

To request a return, please email paxcigar@gmail.com with the following information:

  • Your full name.
  • Order number.
  • Date of purchase.
  • Reason for the return.
  • Photographs of the product, if it is damaged or defective.

Pax Cigar will review your request and, if approved, provide return instructions and a Return Merchandise Authorization (RMA) number where required.

Do not send an item back without receiving return instructions from Pax Cigar. Unauthorized returns may not be accepted or processed.

If your return is approved, securely package the item in its original packaging and follow the return instructions provided by our support team.

Return Address:

Pax Cigar
Attn: Returns
RMA #
1688 Stonehedge Dr
Southaven, Mississippi 38671
United States

Return shipping charges are the responsibility of the customer unless the return is due to an error on our part, a defective product, or a damaged item received during delivery.

REFUNDS

Once we receive your returned item, we will inspect it and notify you by email regarding the status of your return.

If your return is approved, we may issue:

  • A full refund.
  • Store credit.
  • An exchange or replacement, where available.

Approved refunds will be issued to the original payment method unless otherwise agreed.

Please allow at least one (1) business day after receipt of the returned item for processing. Depending on your bank or payment provider, refunds may take one to two billing cycles to appear on your statement.

You will receive an email confirmation when your refund has been processed.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at paxcigar@gmail.com.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • Any relevant delivery or shipping information.

Please retain the original product and packaging until the issue has been resolved. Depending on the circumstances, Pax Cigar may offer a replacement, exchange, store credit, or refund.

NON-RETURNABLE ITEMS

The following items may not be eligible for return or exchange:

  • Products that have been used or opened.
  • Products not in their original condition.
  • Products returned after the applicable return period.
  • Products damaged through improper storage or handling after delivery.
  • Products restricted from return under applicable law.
  • Items purchased through unauthorized third parties.

ORDER CANCELLATIONS

If you need to cancel an order, contact paxcigar@gmail.com as soon as possible.

Orders that have already been processed, shipped, or delivered may not be eligible for cancellation. If an order cannot be cancelled, you may request a return in accordance with this policy.

QUESTIONS

If you have any questions about this Return and Refund Policy, please contact us at:

Pax Cigar
1688 Stonehedge Dr
Southaven, Mississippi 38671
United States

Email: paxcigar@gmail.com
Website: https://paxcigar.com/

Phone: