SHIPPING, TRACKING & RETURNS

 

FREE SHIPPING ON ALL ORDERS OVER $100

We are committed to ensuring that your cigars arrive safely and in the best possible condition. Below, you’ll find information about order tracking, shipping services, and what to do if your order arrives damaged.

How do I check the status of my order?

To view your order status, log in to your account at the top of the website and select “View Previous Orders.” You’ll be able to view your order details and track its shipping progress.

Once your order has been shipped, you’ll receive a confirmation email containing your tracking number. Please check your email confirmation before contacting us for an update.

If you need further assistance, please contact our logistics department:

Email: paxcigar@gmail.com
Phone: 

How do I track my order?

Once your order has been packed and scanned by the shipping carrier, you’ll receive a shipping confirmation email with a tracking link.

Simply click the link to follow your package’s progress.

If you can’t find your tracking number, please contact paxcigar@gmail.com with your order confirmation, name, order number, and email address, and our team will be happy to assist you.

What should I do if my order arrives damaged?

We take every precaution to ensure your cigars arrive in excellent condition. However, if your order arrives damaged, please contact our customer service team immediately at paxcigar@gmail.com for further instructions.

Please do not discard the merchandise or packaging materials, as they may be required for inspection or further investigation.

All damaged merchandise must remain un-smoked and in the same condition in which it was received.

How are cigars packed and shipped?

At Pax Cigar, we take great care in storing, packing, and shipping your cigars.

Our cigars are stored in a temperature- and humidity-controlled environment from the time they arrive until they are handed over to the shipping carrier. This helps us maintain the proper humidification levels and preserve the quality of your cigars.

Each order is carefully packed using appropriate protective materials, such as paper, packing peanuts, bubble wrap, or other cushioning, depending on the items being shipped.

Single cigars are packed in a sealed plastic bag and include a Boveda humidification pillow to help maintain proper humidity during transit.